Regulatory Compliance
Grievance Redressal & Escalation Matrix
Last Verified:
Binding Document
At PKC TRADING, we are committed to resolving client complaints promptly and fairly. If you are dissatisfied with our services, please follow the escalation matrix below.
Key Regulatory Details
Research Analyst NameCHAUHAN PARESH K
SEBI Registration No.INH000021836
BSE Enlistment No.6634
Registered Email[email protected]
Contact Number+91 98798 60406
Registered Office498/2993, First Floor, Guj Ho Board, Opp. Triloknath, Mahadev B H Vallabh Flat, Bapunagar, Ahmedabad, Gujarat – 380024
Escalation Matrix
1
Level 1: Customer Support
For routine queries or initial complaints.
2
Level 2: Compliance Officer
If Level 1 resolution is unsatisfactory or delayed.
Name: Mr. Paresh Chauhan
Phone: +91 98798 60406 (Mon-Fri, 10 AM - 5 PM)
Email: [email protected]
Please include your Ticket ID from Level 1. Expected Resolution: Within 15 working days.
3
Level 3: Regulatory Authority (SEBI)
If the grievance remains unresolved after 30 days.
File a Complaint on SEBI SCORES
SCORES is a centralized web-based redressal system.
Mobile Apps for SCORES 2.0
Investor Charter & Awareness
Your Rights
- Get fair and prompt execution of orders.
- Receive distinct research reports and recommendations.
- Prompt redressal of your grievances.
Your Responsibilities
- Verify SEBI registration before engaging.
- Do not share trading credentials.
- Read all risk disclosure documents carefully.